CodeWeaverz Privacy Policy
CodeWeaverz, Inc is dedicated to protecting the
privacy of it's customers.
We have added a more detail to our privacy policy in
order to address the new General Data Protection
Regulation (GDPR). That detail is below.
The high level summary remains: we collect information
in order to provide excellent customer service and to
understand the patterns of people visiting our
website. We do not give your information to third
parties without your consent. We do not collect more
information than we need, and we take meaningful steps
to secure what information we have gathered.
What data do we collect?
Data gathered voluntarily
We will ask you for your name and email. We will do
this if you request a trial version, and we will also
do this if you purchase our products. We will use your
email to send you emails about the product you have
expressed interest in. We will use your email for
other mailings if you opt in to those mailing lists.
Each of those email lists are described at the time of
the 'opt in' presentation.
If you create an account on our website, whether to
purchase a product, or simply to participate in the
resources we make available (such as our forum), all
of your data will be keyed to your email. That is your
primary login credential, and the key we use to store
data. We will ask you for a password, but we will
store only a hash of that password, not the password
itself.
We will invite you to supply further information, such
as alternate emails, biographical details, and an
optional 'avatar'. All of this information is
optional, and is largely used to enhance the
experience of interacting on our forums and to make it
easier to receive customer support from us. As a rule,
we never require information that is not truly
required.
In general, any communication you send to us will be
stored in a database. That includes emails we receive,
tickets you submit to us, or posts you make in our
forums. We will store the information you send us, and
any response we send to you.
If you make a purchase with us, we will gather enough
information to authorize the purchase, including
address and credit card details. However, we never
store any credit card information. All such
information is transmitted to a third party processor
and then discarded. We currently use Paypal to process
our credit card transactions.
Our CrossOver Mac and CrossOver Linux products each
have a facility which can permit us to gather and
transmit usage data to our server. This facility is
strictly opt in. All data transmitted is anonymized
prior to transmission. The data transmitted includes
information on what Windows programs you have
installed and whether or not you appear to be able to
run them successfully.
Data gathered automatically
We gather data that is provided by your web browser,
including your IP address and the browser agent string
(i.e. OS platform, browser version). We will use your
IP address to geolocate you. Our website will include
Javascript or other code that will embed tracking
cookies from third party services, most notably Google
Analytics. We will use those third party services to
keep track of traffic to our website. With Google
Analytics we set the anonymizeIp flag.
We make no effort to connect these two data sets; our
intention is to use the automatic data in the
aggregate, and not in the specific. That is, we do not
store any of the automatic data in the database that
holds your email and the information you have provided
to us.
We will store a cookie in your browser to manage a
session with us; that gives you a 'login' capability
on our website. That cookie is simply a unique session
ID that ties to session data stored in RAM on the
server. We don't store anything in the cookie itself.
Note that the use of cookies is standard on the
internet. You can configure your browser and whether
or not it will accept cookies. Note that if you do not
accept our cookie, some features of our web site will
not work.
How do we use your data?
The primary data we request from you is your email,
and we use that to communicate with you. We also use
your email and password as keys to unlock any
purchased version of CrossOver. If you communicate
with us via our forums or ticket system, we will use
the information you provide to attempt to help you. If
you participate in our forums, we will present any
information about yourself that you volunteer (i.e.
your avatar). If you provide us with an address, we
will use it to ship physical items to you, in the rare
event that we need to ship you something physical.
We use your geolocation to set the currency and amount
for your purchase.
We use the aggregate data we collect from all of our
customers to attempt to understand the pattern of
visits to our web in order to attract more customers
and provide better services.
If you purchase a product from us, we will use your
email address to send you updates about that product
and the status of your account with us.
If you allow us to use your usage data, we use it in
the aggregate to understand what our customers are
actually trying to run, and how well it works for
them. We then use that data to prioritize our work on
Wine and CrossOver to improve our customers
experience.
How do we keep your data safe?
We have a small but dedicated team that is responsible
for our web infrastructure, and all of your data is
stored on our own servers. Our staff actively seeks
out and follows industry best-practices for security,
including monitoring security mailing lists for areas
of concern. We hire an outside third party to scan our
websites for any indications of insecure practices,
and cure any concerns raised by that third party.
How long do we keep your data?
We retain the voluntary data you provide us with
indefinitely. The data we gather in an automated
fashion is purged from our servers within
approximately 6 months (as our Apache logs rotate).
Data automatically shared with third parties such as
Google Analytics are retained by them in whatever is
their default mode.
What are your rights?
You have the right to know what data we have about you
and you can request a copy. You can request to have
your information deleted from our web site, although
note that any such request will limit our ability to
support you.
How to contact us?
If you have a concern about any behavior of ours, we
would appreciate filling our contact form and give us
a chance to address any concern you may have.